Accessibility
If you’re looking for accessibility remediation services for your communications, we’re here to help!
At Goods & Services Branding, we build accessible communications that work for everyone—clear websites, readable documents, inclusive design and plain-language content that meets (or exceeds) standards outlined by the Accessibility for Ontarians with Disabilities Act (AODA), Accessible Canada Act (ACA), Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG).
But we don’t stop there.
Automated tools cannot create real-world accessibility
You’re probably familiar with Microsoft Office’s built-in tools, PAC’s PDF/UA and WCAG checker and myriad website checkers.
All are good, but they’re only the beginning. Because they’re automated tools, they often don’t give you the complete picture of a real-world use case.
Worse, they can give you false reassurance that your content is “accessible,” even though many components still won’t work with a screen reader, keyboard tools and other assistive technologies. As a result, your audiences that use these technologies can end up frustrated and disengaged.
Accessibility, from the ground up
We create and remediate accessible communications of all types that meet or exceed WCAG and AODA standards, so everyone can read, navigate and understand your content.
Our accessibility consultation and remediation expertise does more than just check the accessibility remediation boxes. We believe that accessibility shouldn’t be an afterthought; it should be baked in to your communications.
We can help your organization create communications that are readable, navigable and inclusive—whether you’re building from scratch or fixing what’s already there.
We’re certified and vetted
You can trust us to get it right.
We’re a vetted vendor of record for the Province of Ontario for AODA accessibility remediation services.
And the leader of our accessibility practice is a certified NVDA Expert for 2025. Get the list of certified NVDA Experts here.
We help you find efficiencies
We also can advise your content creators to help make the process more efficient, from building templates (and training your team in how to apply them) to creating checklists for them to use, saving you time and money.
Our accessibility consultation and remediation services
We design, audit and remediate websites to meet WCAG 2.0/2.1 Level AA and AODA compliance—ensuring your content is usable by people of all abilities. From navigation and contrast to screen reader compatibility and keyboard access, we make sure your site isn’t just compliant, but genuinely inclusive.
Bonus: accessible websites aren’t just better for people who use assistive technologies—they’re better for search engines too, improving your SEO, usability and overall performance.
- For existing websites, our website accessibility audits go beyond automated checkers to identify real-world barriers that affect users with disabilities. We assess your site against WCAG and AODA standards, reviewing everything from structure and contrast to keyboard navigation and screen reader performance—so you know exactly what needs fixing, and why.
- After the accessibility audit, our website remediation services help you bring existing sites up to WCAG and AODA standards. Whether it’s adjusting code, fixing navigation, improving contrast or reworking content for screen readers, we make sure your site is accessible, compliant and easy to use for every visitor.
- Need a new website? We build websites that are accessible by default, not retrofitted after the fact. Our design and development approach follows WCAG and AODA standards to ensure every element, from layout to code, supports inclusive user experiences.
We go beyond built-in accessibility checkers to create or fully remediate Microsoft Word documents. Whether you’re updating a single file or building accessible templates for your team, we make your Word documents compliant, readable and inclusive.
- We start by ensuring proper information and heading hierarchies, reading order, alt text, table formatting, colour contrast, internal and external links, and more.
- Then, we manually test the document, to find accessibility issues that the automated checkers inevitably miss, ensuring your content provides a truly accessible experience for audiences who use assistive technologies.
- Our plain language editing services make information easier to understand the first time you read it. We write and edit content that’s easy to read, understand and navigate for all users, including those with cognitive disabilities or reading challenges. Whether it’s a public notice, a technical document or a web page, we turn jargon into clarity and confusion into confidence.
We remediate Microsoft PowerPoint presentations to ensure they’re accessible, engaging and compliant with WCAG and AODA standards.
From slide reading order and alt text to colour and greyscale contrast, fonts, and accessible templates, we help you deliver presentations that everyone can follow—whether in the room or using assistive technology.
We design and remediate Adobe InDesign and PDF files to meet WCAG and AODA accessibility standards, without compromising your brand’s look and feel.
- From logical reading order and tagged structure to export-ready settings for accessible PDFs, we create clear, compliant templates and documents that work for everyone, right from the start. Whether you’re producing reports, guides or forms, we help ensure your design is as inclusive as it is polished.
- Visual accessibility ensures your content is usable for people with low vision, colour blindness or other visual issues. We design with clarity, contrast and legibility in mind—applying accessibility best practices to typography, colour, layout and iconography, so every user can navigate your content with confidence.
We make video content accessible by adding the tools users need to engage fully: captions, transcripts and audio descriptions. Whether you’re publishing marketing videos, training content or public communications, we help you meet WCAG, AODA and ADA standards while making your message clear, inclusive and compliant.
- Audio descriptions provide spoken narration of key visual content—like actions, scene changes or on-screen text—for people who have low vision. Our clear, concise descriptions enhance understanding without disrupting the flow of your video, helping you meet WCAG, AODA and ADA standards while delivering a richer experience for all viewers.
- Captions make your video content accessible to people who are Deaf or hard of hearing by displaying spoken dialogue, sound effects and relevant audio cues on screen. We provide accurate, well-timed captions that meet WCAG, AODA and ADA standards.
- Transcripts provide a full, readable version of your video’s spoken content, making it accessible to people who are Deaf or hard of hearing, or who simply prefer reading. We create accurate, well-formatted transcripts that support accessibility, improve SEO and give your audience more ways to engage with your content.
Let’s make something accessible together
Whether you need an accessibility audit, document remediation, or help making your website WCAG- or AODA-compliant, we’re here to help. Use the form below to get in touch—our team will follow up quickly to start the conversation.